The customer service is terrible I placed an order it didn’t get delivered due to the delivery agent changing the type of delivery I tell them that it was returned and I still need my items they tell me that I have to wait until it arrives then an additional 14 days to get the item and if I wanted a 3 Things A Woman Don’t Play About Her Money Feelings Kids shirt refund I had to wait until they received an item mind you I never laid eyes on it before they could issue so now I am waiting almost a month for items I ordered because they used the worst carrier service ups to deliver then I place another order and they cancelled two items off the order due to not having but low and behold they still selling the items on the website as available so when they told me they no longer had the items in the warehouse for my order I guess that was a lie because they were still selling them once again waiting another 14 days for those items as well I spent hours yes hours on the phone with them took several calls and really nothing is resolved because I don’t have any of those orders I placed I have 2 other orders I am hoping won’t have an issue but with this company it is more than likely they do nothing for you when it is there error they provide no incentive for mistakes there credits are misleading because you have to spend certain amounts before you can even use and you can’t use it on certain sales items rip off like another customer said I will be going back to carters and old navy until they learn how to treat customers and do better with their distribution centers orders tracking and shipping. Buyer beware I just spent 45 minutes on chat trying to get an order corrected their system would not accept the first order so the rep asked me to enter another order I did so thought everything was ok closed the chat then I get an email that the first order was found I now have two duplicate orders and they cannot correct it so this time I call customer service and she tells me they can’t stop the order which was just placed have to wait until it comes and return it I ask to talk to her supervisor and she refuses not sure I want to do business with this company if that is how they handle business. I’m sad that I won’t get a chance to see you guys at worlds I know you guys have it in the bag next season if you guys keep doing your very best keep your heads up and when you make it to worlds next year i’ll buy my tickets and come support you in person great job this season
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